The Art of Performance Management

A Performance Management System is a tool enabling you to ensure that the whole organization is aligned with your company goals. Its guidelines introduce “ad hoc virtuous circles” promoting continuous performance optimization across the organization.

A Performance Management System is a customized proactive tool guiding day-to-day activities towards the achievement of the planned targets. It’s an ideal work environment to create the best action plan based on your specific needs and objectives, showing exactly what to do and when to do it, assessing the progress and motivation of all the stakeholders involved in each business processes for optimal results.

4prόodoς offers clear guidance and a structured approach to help your company implement changes in the smoothest possible way.

  • INTUITIVE INTERFACE – No more waiting for the IT experts: just drag and drop items from your data sources and create your own reports in no time
  • DATA SOURCES – Display data from multiple sources on the same dashboard or chart
  • REAL-TIME ANALYTICS – All you need to know to make informed critical business decisions at your fingertips
  • MOBILE METRICS – Access your dashboards anywhere, anytime with our mobile APP
  • COACHING – Monitor Coaching effectiveness and adjust contents to better reach your goals
  • STATISTICAL PREDICTION – Statistical Engine for more accurate forecasts
  • CHARTING, ALARMS & MONITORING, ESCALATION PATH – Results sharing, Real time alarms and monitoring with different levels of alarm thresholds
  • MULTICHANNEL COMMUNICATION – Proactive messages delivered via web Carousel, IVR, SMS, email, Wall-Display, and APPs
  • VOICE OF THE CUSTOMER – Real time survey analysis of Customer feedback and Customer experience evaluation on each contact point
  • REWARDS & RECOGNITION – Easily manage all employee engagement, award and recognition processes

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Performance Management

Single environment to help Managers to better perform with capabilities like Charting, Coaching, Survey, Prediction, Alarms & Monitoring, Rewards & Recognition.

Guide & Implement Operat. Strategies

A work environment where building “training” plan calibrated on your needs and objectives, showing exactly what to do (and when), measuring at the same moment the progress and the motivation of all the Stakeholders on business processes activating a virtuous cycle to stimulate the organization to constantly improve the performance.

Continual Improvement Process

Starting from the cross-correlation actions Vs results, the solution helps to understand the effectiveness of the implemented initiatives or needs for strategies reshaping to achieve the expected business objectives.

Areas of application

A shift in employee and technician management thanks to one Solution to maximize team output, productivity and engagement. No vertical solutions but only one working environment capable to correlate Business results with different areas of application like Contact Center, Back Office, Field Operation, Sales Force, Manufactory…

Do you want a comprehensive approach to improve and engage your employees fostering a performance-driven culture through engagement and insight?

We are your solution!

Why don’t you meet our Product Specialists and start to analyse your needs with us?