Bet Flag is an Italian betting concessionaire, which deals with remote gaming and uses fully proprietary telematic platforms and technologies. Thanks to the unique and innovative services it offers, it is today the leader of the remote gaming market in Italy.
BetFlag has always paid attention to the needs of its customers; a multi-channel, scalable, modular and efficient contact centre platform such as Genesys Cloud was therefore the natural choice to take care of all the needs of its customers, expressed on a multitude of channels.
As a systems integrator, BetFlag chose TechneValue for its ability to provide support and assistance in integrating the Genesys technology with its business systems. Throughout the implementation activities, our professionalism and precision were crucial to the success of the project. Our professional and attentive approach to BetFlag’s needs was also fundamental in the post-sales phase: our punctual and collaborative assistance in resolving any issues that arose helped BetFlag to ensure a positive customer experience for all their users.
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